Corporate Services Manager Job Description, Key Duties and Responsibilities | (2023)

Corporate Services Manager Job Description, Key Duties and Responsibilities | (1)

Corporate Services Manager Job Description, Key Duties and Responsibilities

This post will help you to learn about the corporate services manager job description; it reveals the key duties, tasks, and responsibilities that commonly define the role.

You will also find this article helpful if you are applying for the corporate services manager position and want to know the major requirements, including skills, abilities, and experience commonly set by recruiters to screen applicants for the position.

You will find the information below, please keep reading:

What Does a Corporate services manager Do?

Corporate services managers are part of the executive team with the responsibility to oversee non-revenue generating operations/systems and ensure they run seamlessly and efficiently.

(Video) General Manager - Corporate Services

The corporate services manager job description entails providing strategic planning, operational support, and research, and advice to senior management on administrative matters such as staff management, financial planning, and facilities management.

It also involves facilitating communication and training for service staff, as well as collaborating with the complex risk officers in ensuring compliance standards is upheld.

Corporate services managers are also responsible for ensuring that employees conform to the firm’s policies and procedures from an operations and service perspective, including labor and wage laws; FMLA, STD, LTD, and OSHA.

They also ensure that departmental goals align with organizational goals and help teams drive strategic partnerships and new initiatives.
They are also responsible for the supervision of support staff, including managing their training and development.

They also oversee expense management, including budget tracking, headcount ratios, and travel and expense reports, and other kinds of expenses pertaining to the organization, with a focus on adherence to firm policies.

When working in a service sector, the corporate services manager work description may include managing service transaction approvals, including escalations from the Service Review Unit, Branch Workflow and Branch Transfer Portal, etc.

(Video) Service Manager Job Description | Service Manager Roles and Responsibilities

Corporate services managers act as a contact point between the complex and various departments within the firm as necessary, and also manage the day-to-day resolution of client service inquiries and concerns.

They are also responsible for constantly conducting staff meetings to communicate policies and procedures, share best practices, and promote teamwork within the organization.

To work as a Corporate services manager requires a minimum of a Bachelor’s degree, but a Master’s degree is often preferred.

Corporate Services Manager Job Description Example/ Sample/Template

The corporate services manager performs various functions, including providing high-level administrative support in various aspects of an organization’s operations.

They are primarily responsible for the business and service functions with a focus on consistency, quality, and compliance with firm policies and procedures.

The major tasks, duties, and responsibilities commonly associated with the corporate services manager job description are listed below:

(Video) Responsibilities of a Manager & Supervisor

  • Responsible for carrying out analysis on complex resource management issues and initiatives that concern the organization, and prepare associated reports, correspondence, and submissions to senior management
  • Provide relevant information and support for the preparation of financial reports and budgets
  • Direct, manage, and develop the capacity of administrative staff to guarantee smooth business operations and the provision of accurate and timely information
  • Represent the organization on internal and external matters, including negotiations, conventions, seminars, public hearings, and forums
  • Responsible for overseeing the formulation and implementation of plans, policies, and processes
  • Responsible for conducting commercial activities as required
  • Responsible for coordinating aspects related to hiring commercial and residential facilities, lease management, and rental payments
  • Undertake measures to tone down business risks associated with physical security, real estate matters, and other risk areas concerning the business
  • Carry out audit and inspection to assess risks associated with the business
  • Responsible for the implementation of a comprehensive corporate security policy.

Corporate Services Manager Job Description for Resume

If you have worked as a corporate services manager or are presently working in that position and are seeking to change your job, you can apply the sample corporate services manager job description provided above in completing the professional experience section of your resume.

The professional or job experience part of the resume requires that you highlight the duties and responsibilities you have performed or are presently executing working as a corporate services manager.

You can simply apply the corporate services manager duties contained in the sample work description above in making the resume section.

Corporate Services Manager Requirements – Skills, Knowledge, and Responsibilities for Career Success

When hiring for the corporate services manager position, recruiters commonly expect interested persons for the vacant position to show that they will be successful in performing the objectives, purpose, and obligations of the role by fulfilling a list of requirements.

Given below are major requirements interested applicants for the corporate services manager job may be expected to meet to be considered for hiring by most recruiters:

  • Education: Applicants for the corporate services manager job are required to have a minimum of Bachelor’s degree in Business or Marketing, or in a related field, and relevant working experience. However, a Master’s degree is preferred by some recruiters
  • Communication skill: Corporate services managers perform an administrative role that requires them to coordinate the activities of people across various units and represent the organization, etc. So applicants for the role are required to have great written and verbal communication skills to relate with people, as well as produce reports and correspondences
  • Organizational conflict resolution skills: The corporate services manager job cuts across several departments, therefore, it is important that applicants can prioritize and resolve complex problems and escalate as necessary. In addition, managing people comes with various conflicts, so it is essential that applicants can handle conflicts in the workplace as they occur
  • Leadership skills: The role of a corporate services manager is a leadership position, and requires that individuals applying for the position have strong leadership capabilities or previous supervisory experience. Also, they must be able to identify issues and trends in order to anticipate change, provide comprehensive solutions and remedies, and influence/work with others to achieve the desired goals
  • Interpersonal skills: it is also important that applicants have the ability to manage relationships, motivate, and lead groups of people at various levels, and influence actions and decisions to conform to the goals of the company
  • Project management skills: It is also important that applicants have project management skills to achieve the goals of the organization working through and with cross-functional teams/units, global/regional stakeholders, vendors, or whatever is applicable in the organization they work.


(Video) Security manager job description, Duties and responsibilities

If you are a recruiter or HR manager who needs to create a description for the corporate services manager role in your organization for use in hiring competent people for the position, then you can apply the sample job description provided on this page.

It has been proven that by posting a detailed description of a vacant position, recruiters are able to find the best suitable candidates for the role because interested people are better informed about the expectations and requirements of the job and can assess themselves to know if they qualify for the job or not.

This post is also helpful to individuals interested in the corporate services manager career to learn all they need to know about the duties and responsibilities performed by the role so that they can be sure it is the job they want to do.

Did this article increase your knowledge of what corporate services managers do? Please, leave a comment in the box below. You may also share your job description if you work as a corporate services manager.


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What are the roles and responsibilities of corporate Service Manager? ›

Corporate services managers create and implement the strategies that govern the day-to-day operational activities of an organisation. They manage staff, finances and resources and oversee all operational activities. Works is in an office, usually the headquarters of an organisation.

What is the description of a Service Manager? ›

A service manager manages the service department team and handles customer service interactions, reports, and repairs. The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.

What are the five key responsibilities of a manager? ›

At the most fundamental level, management is a discipline that consists of a set of five general functions: planning, organizing, staffing, leading and controlling. These five functions are part of a body of practices and theories on how to be a successful manager.

How many responsibilities does a corporate manager have? ›

The manager's role includes the includes: 1) Setting objectives 2) Analyzing 3) Leading 4) Making decisions 5) Reviewing.

What are the 6 roles and responsibilities of a manager? ›

He provides leadership to others, coordinates the activities of employees, delegates authority to subordinates, takes important decisions, looks after human relation activities, acts as a spokesman for the organization etc. All these roles make the job of a manager very important for harmonious working.

What are the 10 responsibilities of a manager? ›

The ten roles as per Mintzberg (1973) are: “figurehead, leader, liaison, monitor, disseminator, spokesperson, entrepreneur, disturbance handler, resource allocator, and negotiator”.

What are the four key responsibilities of a manager? ›

The four functions of management are planning, organizing, leading and controlling. In order to be a successful manager, you must do all four while managing your work and team. These are the foundations of any professional managerial position.

What makes a successful Service Manager? ›

What qualities make an outstanding service manager? Just a few: technical ability, people skills, leadership skills, empathy, a positive attitude, a willingness to serve, multi-tasking and organizational skills, ability to delegate, vision, and the ability to see the big picture.

What are the 13 roles of a manager? ›

Managers perform multiple duties beyond serving as the leader for their department.
Here is a list of 13 of the most common roles in management:
  • Resource allocator. ...
  • Leader. ...
  • Spokesperson. ...
  • Trainer. ...
  • Negotiator. ...
  • Representative. ...
  • Mentor. ...
  • Liaison.
Mar 8, 2021

What are examples of key responsibilities? ›

Example 1: Customer service and sales manager
  • Lead a team of sales associates.
  • Provide quality customer service.
  • Create and coordinate sales associates' schedules.
  • Facilitate tasks for the sales associates.
  • Keep the store looking clean and organized.
  • Handle cash and card transactions.

What are the 10 requirements of a perfect manager? ›

Top 10 Qualities of a Good Manager
  • Leadership Skills. In order to be an effective manager, you need to be able to lead your employees in an efficient manner. ...
  • Professional Experience. ...
  • Good Communication Skills. ...
  • Knowledge. ...
  • Organization. ...
  • Time Management Skills. ...
  • Delegation. ...
  • Confidence.

What are corporate management skills? ›

Management skills are a collection of abilities that include things such as business planning, decision-making, problem-solving, communication, delegation, and time management.

What are the 3 most important roles of a manager? ›

Managers' roles fall into three basic categories: informational roles, interpersonal roles, and decisional roles.

What are the 3 skills needed by a manager explain each? ›

Robert Katz identifies three types of skills that are essential for a successful management process: Technical skills. Conceptual skills. Human or interpersonal management skills.

What is the most important responsibility of a manager? ›

Among the many roles and responsibilities of a manager, the most important is motivating others. A manager's success depends not only on the work they do, but their ability to inspire others. A successful manager uses strong leadership traits and excellent people skills to get their team working and focused.

What is the key to service management? ›

Service Definition

Defining services is the key to service management. A service definition enables both the customer and the service provider to know what they can and cannot expect from a service.

What are the challenges of Service Manager? ›

Challenge No.
  • Scheduling. Challenge No.
  • First-Time Fix Rate. Challenge No.
  • Safety and Liability. Challenge No.
  • Communication with Customers. Challenge No.
  • Performance Management.
Oct 10, 2022

What should I put on my resume for Service Manager? ›

Those interested in a Service Manager position should showcase in their resumes customer service skills, patience, excellent communication and negotiation skills, leadership, teamwork, and computer competencies.

Which are the 3 main responsibilities of a people manager? ›

People managers handle all people-related tasks involving new talent, employee engagement, and career development. They are often responsible for the onboarding and training processes of new employees.


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